Delivery & Collection Policy

The Country Canine Company aims to fulfil and dispatch your order within 1-2 working days of the order being placed. During busy periods please allow 3-5 days. 

All orders are securely packaged and sent via a courier service with £20 Parcel Protection included. Postage times are usually 2 days though this may vary in busy periods. Once the order has been dispatched, The Country Canine Company is not responsible for any delay in delivery time though where possible a tracking number will be provided.

A standard postage rate of £2.95 applies to all orders.

Should your item get lost or damaged, please contact us at where we can assist you with your enquiry.

For collections, please allow 1-2 working days for your order to be fulfilled. During busy periods please allow 3-5 days. Please email to arrange your collection and remember to bring your confirmation email with you.

If you have any questions about our Delivery & Collection Policy or require details of your order for a claim please email us at